Returns & Exchanges

At Hic! Wine Merchants, we want you to be completely satisfied with your purchase. If your wine is corked, damaged, or simply not to your taste, we offer a straightforward 30-day return policy for all our bottles and gift sets.

1

Contact Our Cellar Team

Email our customer service team with your order number and the reason for the return, particularly if you suspect a bottle is corked or faulty.

2

Secure Your Bottles

Carefully repack the wine in its original protective transit packaging to ensure the glass remains safe and intact during the return journey.

3

Arrange Collection or Drop-off

We will provide a pre-paid shipping label or arrange for a courier collection at a time that suits you, depending on your location and order size.

4

Receive Your Refund

Once our sommeliers have inspected the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing